Step 1
Before you fly
International Roaming is enabled on your PMOBILE plan by default. You just need to switch on Data Roaming in your local mobile device settings before you travel.
Need device instructions? The Roaming Troubleshooting guide has step-by-step setup for iPhone, Pixel, and Samsung.
Step 2
When you arrive
As soon as you land, you'll receive a Welcome SMS with options to purchase a roaming pack. If you don't want to add a pack, simply ignore the SMS and no roaming charges will apply.
Packs
Available data packs
5GB Travel Pack
30 mins · 30 SMS · Expires in 7 days
ROAM510GB Travel Pack
60 mins · 60 SMS · Expires in 14 days
ROAM103GB Travel BizPack
300 mins · 300 SMS · Expires in 3 days
ROAM3To add a pack, while travelling abroad send an SMS with the datapack code to 179. Example: text ROAM5 to 179 to activate the 5GB Travel Pack. You'll get a confirmation SMS once it's live.
Check remaining usage by texting bal to 179.
Support
Getting help overseas
If you need help while travelling, you can reach our team by:
- Email: support@pconnect.com.au
- Phone: +61 2 8395 0222 (1300 numbers can't be dialled from overseas)
Wi-Fi Calling works without roaming
Support hours: Monday – Friday, 8:00 AM – 5:30 PM AEST (excluding public holidays).
Austria
Belgium
Brazil
Bulgaria
Cambodia
Canada
Chile
China
Colombia
Croatia
Czechia
Denmark
Egypt
Estonia
Fiji
Finland
France
Germany
Greece
Guernsey
Hong Kong
Hungary
India*
Indonesia
Ireland
Isle of Man
Israel
Italy
Japan
Kenya
Korea (Republic of)
Latvia
Lithuania
Luxembourg
Macao
Malaysia
Mexico
Nauru
Netherlands
New Zealand
Nigeria
North Macedonia
Northern Ireland
Norway
Papua New Guinea
Philippines
Poland
Portugal
Qatar
Romania
Samoa
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Tonga
Türkiye
United Arab Emirates
United Kingdom
United States of America
Vanuatu
Viet Nam
* India excludes Bihar, Orissa, UP East, and West Bengal.
Russia is no longer supported for International Roaming.
International Roaming is not available on data-only SIM plans.
Businesses can opt out of roaming by default. To confirm your roaming status before you travel, email support@pconnect.com.au.
Having issues while overseas?
Our step-by-step troubleshooting guide has the fix.
FAQs
Roaming FAQs
International roaming is enabled on your PMOBILE plan by default, so there's nothing to activate on our end. Before you fly, just make sure Data Roaming is turned on in your device settings. If you'd prefer roaming disabled on your account (or on specific SIMs), email support@pconnect.com.au and we'll opt you out.
Once you arrive in a supported country, you'll receive a Welcome SMS with the available packs. Reply with the pack code (e.g. ROAM5) to 179. You'll get a confirmation SMS once the pack is active. No pack? No roaming charges will apply — simply ignore the Welcome SMS.
Text bal to 179 at any time. You'll receive an SMS back showing what's left on your active roaming pack.
Yes. With roaming enabled, you can make and receive calls. Incoming calls are covered by the minutes in your roaming pack (if you have one active). Callers from Australia dial your number as normal.
Yes — Wi-Fi Calling works without International Roaming, as long as you have it enabled in your device settings. It's a good backup if you're having roaming issues or want to keep costs down.
Your phone will automatically reconnect to the Telstra Wholesale network when you land. No action needed.
No. International Roaming is not available on data-only SIM plans.
Roaming is only available in the countries listed above. Russia is no longer supported. If you're travelling somewhere not listed, email support@pconnect.com.au before you fly so we can advise options.
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PMOBILE. Monday – Friday, 8:00 AM – 5:30 PM AEST.
View all support options