Guides · Call Forwarding

Call Forwarding

Disable Call Forwarding

Stop forwarding your calls in a few taps from your phone's settings, or use dial codes for full control over busy, no-answer and unreachable forwarding.

In your phone settings

Turn off call forwarding from the menu

The quickest way to switch off basic (forward-all) call forwarding. For busy, no-answer or unreachable forwarding, use the dial codes further down.

Apple iPhone

iOS — Settings

Open Settings

Tap the Settings app on your home screen.

Go to the Phone settings

Tap Apps → Phone (on iOS 18 and later), or scroll down and tap Phone directly (iOS 17 and earlier).

Tap Call Forwarding

Open the Call Forwarding menu. If you don't see it, your SIM may not be active on the network yet — restart your phone and try again.

Toggle Call Forwarding off

Switch the Call Forwarding toggle to off (grey). Any number shown below it will stop receiving your forwarded calls immediately.

Android

Phone app — Settings

Open the Phone app

Open your Phone (dialer) app — the same one you use to make calls.

Open Settings

Tap the three-dot menu (⋮) in the top corner, then tap Settings. Menu wording varies by brand — on Samsung look for Supplementary services, on Pixel look for Calls.

Open Call forwarding

Tap Calls → Call forwarding (or Supplementary services → Call forwarding). You'll see separate entries for Always forward, When busy, When unanswered and When unreachable.

Turn each type off

Open each forwarding type that is switched on and tap Turn off / Disable. Repeat for every type you want to stop.

Menus vary by device

Apple and each Android manufacturer label these menus slightly differently, and some Android phones only expose forward-all in the menu. If you can't find a setting — or need to clear busy, no-answer or unreachable forwarding — the dial codes below work on every handset.

Dial codes

Call forwarding via dial codes

PMOBILE runs on the Telstra Wholesale network, so the standard network dial codes apply. Enter a code in your phone's dialer just like a phone number, then press Call / Send. Replace [number] with the number you want calls sent to.

Reference

All forwarding codes

Type

Activate

Deactivate

Check status

All calls (unconditional)

**21*[number]*11#

##21#

*#21#

When busy

**67*[number]*11#

##67#

*#67#

When no answer

**61*[number]*11#

##61#

*#61#

When unreachable

**62*[number]*11#

##62#

*#62#

Turn off all forwarding fast

To cancel forward-all, dial ##21# and press Call. Each conditional type is cleared with its own code — ##67# (busy), ##61# (no answer) and ##62# (unreachable). Run all four to be certain nothing is forwarding.

Sending calls to MessageBank voicemail

To send unanswered and busy calls back to MessageBank voicemail, dial **004*101#. To remove MessageBank forwarding, dial ##004#.

A code didn't work?

Make sure you press Call / Send after entering the code, and that your SIM is active on the network. If a code still won't apply, contact the PCONNECT team at support@pconnect.com.au or call 1300 049 211.

Still need help?

Talk to our team

Our Australian-based team is here to help you get the most out of PMOBILE. Monday – Friday, 8:00 AM – 5:30 PM AEST.

View all support options

Australia

1300 049 211

International

+61 2 8395 0222

support@pconnect.com.au