iOS
iPhone Setup
Check your device is compatible
eSIM is supported on iPhone XS and later. Make sure your device is unlocked and running the latest version of iOS.
Connect to Wi-Fi
You'll need an internet connection to download the eSIM profile. Connect to Wi-Fi before starting.
Open the QR code or activation link
Open the eSIM activation email we sent you. You'll find either a QR code or a direct activation link.
Scan the QR code
Go to Settings > Mobile Service > Add eSIM > Use QR Code. Point your camera at the QR code. Alternatively, tap the activation link directly from your email.
Confirm and activate
Your iPhone will show "Activate eSIM" — tap to confirm. The eSIM profile will download and activate. This may take a few minutes.
Set as default line
If you have multiple SIMs, go to Settings > Mobile Service and set your PMOBILE eSIM as the default for calls, messages, and data.
Android
Android Setup
Check your device is compatible
eSIM is supported on Google Pixel 3a and later, Samsung Galaxy S20 and later, and most recent flagship Android devices. Ensure your device is unlocked.
Connect to Wi-Fi
You'll need an internet connection to download the eSIM profile. Connect to Wi-Fi before starting.
Open the QR code or activation link
Open the eSIM activation email we sent you. You'll find either a QR code or a direct activation link.
Scan the QR code
Go to Settings > Network & Internet > SIMs > Add eSIM > Scan QR code. Point your camera at the QR code. The exact path may vary by manufacturer.
Confirm and activate
Confirm the download when prompted. The eSIM profile will install and activate. This may take a few minutes.
Set as default line
If prompted, choose your PMOBILE eSIM as the preferred SIM for mobile data, calls, and messages.
Troubleshooting
Common issues
QR code won't scan
Clean your camera lens and make sure you're in good lighting. Check the QR code image is clear and not blurry on the other device. If it still won't scan, contact us and we'll reissue a fresh QR code.
Activation is taking too long
Stay connected to Wi-Fi during setup. Restart your phone and try again. Check for software updates: iPhone: Settings > General > Software Update. Android: Settings > Software Update (path varies by brand).
eSIM not showing after setup
Go to Settings > Mobile Service (iPhone) or Settings > SIM Manager (Android) and check the eSIM is listed. If it's disabled, toggle it off and back on.
Can't make calls or use data
Make sure the new eSIM is set as your default line for calls, messages, and data. Toggle Airplane Mode on for 30 seconds, then off. If it's still not working, restart your phone.
FAQs
eSIM FAQs
An eSIM (embedded SIM) is a digital SIM built into your device. Instead of inserting a physical SIM card, the eSIM profile is downloaded directly to your phone. It works exactly the same as a physical SIM for calls, texts, and data.
Yes. Most modern devices support dual SIM — one physical SIM and one eSIM. You can use both simultaneously, choosing which line to use for calls, messages, and data.
Most modern smartphones have the ability to transfer an eSIM between devices. If you search the model of your phone online, there should be instructions available from the vendor. If you run into trouble though, you can contact our team and we can issue a new eSIM activation for your new device.
Check your spam/junk folder. If it's not there, contact support@pconnect.com.au and we'll resend the activation details.
Ensure you have a stable Wi-Fi connection and your device is compatible. Try restarting your device and scanning the QR code again. If the issue persists, contact our support team.
Yes. Contact our team and we'll arrange a physical SIM to be sent to you. Once the physical SIM is activated, the eSIM profile will be deactivated.
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PMOBILE. Monday – Friday, 8:00 AM – 5:30 PM AEST.
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