New Service FAQs

After your order is confirmed, SIM cards are typically dispatched within 1-2 business days. Delivery is via standard post and usually arrives within 3-5 business days depending on your location.

Insert the SIM into your device, power it on, and restart. In most cases your SIM will activate automatically within a few minutes. If it hasn't activated after 30 minutes, contact our support team.

Porting your existing number to PMOBILE typically takes 2-4 business hours once the port request is submitted. During the port, there may be a brief interruption to your service (usually under 15 minutes). We'll notify you when the port is complete.

Once your number is ported to PMOBILE, your service with your old provider is automatically cancelled for that number. You don't need to contact them separately. Any remaining balance or contract obligations with your old provider are between you and them.

Your first bill is generated at the end of your first billing cycle, which starts from the day your service is activated. Billing is monthly in arrears. You'll receive your invoice via email.

Voicemail is enabled by default on all PMOBILE services. To set up your greeting, call 101 from your PMOBILE handset and follow the prompts. To check messages, call 101 or press and hold the 1 key on your dialpad.

If you've recently ported your number, caller ID may take up to 24 hours to update across all networks. If your number still isn't displaying correctly after 24 hours, contact our support team.

Yes. PMOBILE SIMs work in any unlocked device that supports the Telstra Wholesale network bands. Data-only usage in tablets and hotspot devices is fine — just be aware that voice and SMS won't work on data-only devices.

In most cases, APN settings are configured automatically. If you need to set them manually, use APN: telstra.internet. Leave username and password blank. Contact support if you need help with manual configuration.