Quick fixes
Troubleshooting
No signal or service
Restart your device. If still no signal, remove and re-insert the SIM card, then restart again. Check coverage.pmobile.au to verify coverage in your area.
Data not working
Ensure mobile data is turned on in your device settings. Try toggling airplane mode on and off. If the issue persists, contact support — your APN settings may need updating.
Can't make or receive calls
Restart your device first. Check that you have signal bars and that call barring is not enabled in your phone settings. If the issue continues, contact our team.
Slow data speeds
Speeds can vary based on location, network congestion, and your device. Try moving to a different location or restarting your device. If speeds are consistently slow, contact support.
FAQs
General FAQs
Telstra Wholesale. PMOBILE uses the same Telstra infrastructure, giving you access to Australia's widest mobile coverage.
Yes. Number porting is straightforward and we manage the process to keep disruption minimal.
Yes. You can have some staff on the shared pool and others on individual standalone plans — whatever works best for each role.
Visit coverage.pmobile.au to view the coverage map for your locations.
Yes. We can transition your team across from any existing provider, manage the porting process, and consolidate billing.
Contact the PCONNECT team at support@pconnect.com.au or call 1300 049 211. We'll provision new SIMs and add them to your account.
Contact us immediately on 1300 049 211. We can suspend the SIM to prevent unauthorised usage and arrange a replacement.
Log in to the Pulse Portal at pulse.pconnect.com.au to view your usage, SIM details, and billing history.
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PMOBILE. Monday – Friday, 8:00 AM – 5:30 PM AEST.
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