Log in to the UCExcel admin portal
Navigate to your UCExcel admin portal and sign in with your administrator credentials.
Navigate to Schedules
From the main menu, go to Call Routing > Schedules. This is where all time-based routing rules are managed.
Create a new schedule
Click 'Add Schedule' and give it a descriptive name (e.g., 'Business Hours', 'After Hours', 'Public Holidays').
Define time ranges
Set the days and hours for this schedule. For business hours, a typical configuration is Monday–Friday, 8:30 AM – 5:30 PM. You can add multiple time ranges per schedule.
Assign call routing actions
For each schedule, configure what happens to incoming calls — route to a queue, play a message, forward to voicemail, or redirect to a mobile number.
Save and test
Save the schedule and make a test call to verify calls are routed correctly during and outside the configured hours.
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PCONNECT Voice. Monday – Friday, 8:00 AM – 5:30 PM AEST.
View all support options