Open the Teams admin centre
Go to admin.teams.microsoft.com and sign in with your Microsoft 365 admin credentials.
Navigate to Auto attendants
In the left menu, go to Voice > Auto attendants. Select the auto attendant you want to configure, or create a new one.
Set business hours
Under 'Business hours', configure your standard operating hours for each day of the week. Calls during these hours will follow your business hours call flow.
Configure after-hours call flow
Under 'After hours', set what happens outside business hours — play a greeting, redirect to voicemail, forward to a number, or disconnect.
Add holiday schedules
Under 'Holiday call settings', click 'Add' to create holiday entries. Set the date range and configure the call flow for each holiday period.
Save and test
Click 'Save' to apply your schedule. Place test calls during and outside business hours to verify the routing works as expected.
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PCONNECT Voice. Monday – Friday, 8:00 AM – 5:30 PM AEST.
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