System Requirements
Before installing, confirm your computer meets the minimum specifications below.
PC (Windows)
- 1.8 GHz Pentium-class processor or higher
- SVGA display
- 2 GB RAM
- 1 GB free hard drive space
- Network adapter connected to a TCP/IP network
- Windows 10 or Windows 11
Mac
- Intel or Apple Silicon Mac (64-bit)
- SVGA display
- 1 GB RAM
- 1 GB free hard drive space
- Network adapter connected to a TCP/IP network
- macOS 11 (Big Sur) or later
Note
PC Installation
Download the installer
Your service provider will supply the installer, or you can download it from the Go Integrator website.
Run the installer
Double-click the setup file. The installation wizard will launch automatically and guide you through the process.
Enter your access code
When prompted on first launch, enter your PCONNECT access code.
Your Access Code
CHAACC4
Open Configuration
After installation, the client starts automatically. Right-click the Go Cara icon in the system tray and select Configuration to begin setup.
Silent Install
IntegratorInstaller-4.x.x.xxxx.exe /quietAfter silent installation, the Setup Access Code shortcut is created but Go Integrator Cara will not automatically start up.
Mac Installation
Install the application
Double-click to mount the disk image, then drag the Go Integrator application to your Applications folder.
Launch and configure
Open Go Integrator from Applications. Configuration is similar to the PC client with fewer options — see the Configuration section below.
Mac Defaults
Teams / Webex Device Configuration
When using Go Cara with Microsoft Teams or Webex, you must configure the correct device to ensure call management works properly.
Open Configuration
Right-click the Go Cara icon in the system tray and select Configuration.
Navigate to Devices
In the left-hand menu under General, click Devices.
Select Deskphone
Under Device endpoints, ensure "Deskphone" is selected as the primary device. Tick the checkbox next to it.
Save
Click Save to apply the configuration.
Important
Configuration
After installation, configure Go Integrator through the Configuration panel. On PC, right-click the system tray icon and select Configuration. On Mac, open Preferences from the application menu.
Connection Method
- HTTPS — communicates with the servers and controls your primary device (recommended)
- UC-One — communicates with the Communicator client on the local machine
Enter your BroadWorks Username and Password as provided by PCONNECT.
Directory Mode controls which directory numbers are downloaded for the Presence window. Default is set to Group, which works well for most organisations.
Need Credentials?
Select your Country and Area Code so Go Integrator can recognise local numbers and format them correctly.
This may already be pre-set based on your BroadWorks profile. You can verify the current setting in the log file.
Customise the look, feel, and behaviour of the client:
- Application Load — start Go Integrator when Windows starts
- Language — select the application language
- Skin — choose the main window appearance
- Hot Keys — set up keyboard shortcuts for call control actions (answer, hold, transfer, etc.)
- Optionally suppress the preview window on incoming calls and messages
Enable click-to-dial features for convenient calling:
- Clipboard Dialling — dial numbers copied to your clipboard
- Application Dialling — dial numbers directly from other applications
- Focus Dialling — dial from the currently focused application
- Web Page Dialling — browser extensions for Chrome, Firefox, and Opera that let you click phone numbers on any web page
You can also define number validation rules (minimum/maximum length, required prefix) to control which numbers are recognised as dialable.
Mac Users
Configure how Go Integrator responds to call events:
- Call Actions — show the phone window or pop a contact record on ringing, answer, or outbound calls
- Sounds — select notification sounds for events, or mute media (e.g. music) during calls
- Busylight — plug-and-play support for Kuando Busylight USB LEDs that visually indicate your call status
You can also add custom event actions that run a program or open a web page on specific events (e.g. when a call is missed).
CRM Integration
Go Integrator can search your CRM or database on inbound and outbound calls to match the caller's number. When a match is found, the contact name is displayed and their record can be opened automatically.
Open Integration settings
In the Configuration panel, navigate to the Integration section.
Add a new integration
Click Add New, select your CRM or database from the list, and give it a name.
Configure and test
Enter the app-specific settings, then use the Test area to search for a phone number and verify the integration works correctly.
The PC client supports a wide range of standard CRM and database integrations, including:
Salesforce integration is configured from within Salesforce itself — see the separate Salesforce add-in guide.
Additional industry-specific integrations are available on request via the Go Integrator website.
CRM integration on Mac is limited to the following platforms:
- macOS Contacts
- Salesforce (Enterprise)
- SugarCRM
- Zoho CRM
- Busylight
Troubleshooting
If you encounter issues, you can check your Go Integrator version and access diagnostic logs via the About section. Right-click the system tray icon, select Configuration, then navigate to About.
Contacting Support
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PCONNECT Voice. Monday – Friday, 8:00 AM – 5:30 PM AEST.
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