Log in to the ECXpress portal
Navigate to your ECXpress management portal and sign in with your administrator credentials.
Open the Schedules section
From the left-hand menu, select Schedules. This is where you manage all time-of-day routing rules.
Add a new schedule
Click 'New Schedule' and enter a descriptive name (e.g., 'Business Hours', 'Weekend', 'Public Holidays').
Configure time periods
Define the active hours for this schedule. Set the days of the week and start/end times. For business hours, a common setup is Monday–Friday, 8:30 AM – 5:30 PM.
Set call actions
Choose what happens to calls during this schedule — route to an extension, play a greeting, send to voicemail, or forward to an external number.
Save and verify
Save your schedule and place a test call to confirm calls route correctly during and outside the defined hours.
Still need help?
Talk to our team
Our Australian-based team is here to help you get the most out of PCONNECT Voice. Monday – Friday, 8:00 AM – 5:30 PM AEST.
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